IT Support Engineer I - Afterhours Support (AOM), One Medical IT Support

One Medical is a primary care solution that aims to transform healthcare by making it more affordable, accessible, and enjoyable. The IT Support Engineer I will provide technical assistance and troubleshooting for internal users, ensuring seamless IT operations and support for clinical teams and staff across the organization.

Responsibilities:

• Deliver exceptional IT support to One Medical employees
• This role is for coverage for afterhours support, 9pm to 9am EST, weekends, and holidays
• Serve as the first point of contact for One Medical users, documenting support calls and resolutions using our ticketing system
• Respond to and troubleshoot support IT requests via phone, chat and ticketing system, ensuring timely and efficient support
• Collaborate with a dedicated IT support team to diagnose and resolve technical issues
• Provide remote support to employees, ensuring all incidents are addressed in a professional, timely and efficient manner
• Install and configure hardware/software issues across Windows, macOS and Chrome OS environments
• Observe and ensure compliance with security and system configuration standards as well as HIPAA regulations
• Contribute to and maintain the IT knowledge base, ensuring documentation is accurate and up to date
• Assist in workflow improvements
• Adherence to shift schedules and timeliness are key requirements
• Willingness to work flexible shifts and scheduling, weekends, and holidays
• Must be willing and able to occasionally come to Amazon corporate sites with 24 hours notice

Requirements:

• 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
• 2+ years of troubleshooting in a multi-user high availability environment experience
• 2+ years of PC repair, troubleshooting, deployment and liquidation experience
• 1+ years of IT client, server, and network service delivery experience
• 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
• 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
• 2+ years of supporting and maintaining a corporate network environment experience
• High school or equivalent diploma
• Willingness to work flexible shifts and scheduling, weekends, and holidays
• Must be willing and able to occasionally come to Amazon corporate sites with 24 hours notice
• 2+ years of computer networking experience
• Experience supporting video conference and teleconference equipment