One Medical is a primary care solution that aims to transform healthcare by making it more affordable, accessible, and enjoyable. The IT Support Engineer I will provide technical assistance and troubleshooting for internal users, ensuring seamless IT operations and support for clinical teams and staff across the organization.
Responsibilities:
- Deliver exceptional IT support to One Medical employees
- This role is for coverage for afterhours support, 9pm to 9am EST, weekends, and holidays
- Serve as the first point of contact for One Medical users, documenting support calls and resolutions using our ticketing system
- Respond to and troubleshoot support IT requests via phone, chat and ticketing system, ensuring timely and efficient support
- Collaborate with a dedicated IT support team to diagnose and resolve technical issues
- Provide remote support to employees, ensuring all incidents are addressed in a professional, timely and efficient manner
- Install and configure hardware/software issues across Windows, macOS and Chrome OS environments
- Observe and ensure compliance with security and system configuration standards as well as HIPAA regulations
- Contribute to and maintain the IT knowledge base, ensuring documentation is accurate and up to date
- Assist in workflow improvements
- Adherence to shift schedules and timeliness are key requirements
- Willingness to work flexible shifts and scheduling, weekends, and holidays
- Must be willing and able to occasionally come to Amazon corporate sites with 24 hours notice
Requirements:
- 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
- 2+ years of troubleshooting in a multi-user high availability environment experience
- 2+ years of PC repair, troubleshooting, deployment and liquidation experience
- 1+ years of IT client, server, and network service delivery experience
- 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
- 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- 2+ years of supporting and maintaining a corporate network environment experience
- High school or equivalent diploma
- Willingness to work flexible shifts and scheduling, weekends, and holidays
- Must be willing and able to occasionally come to Amazon corporate sites with 24 hours notice
- 2+ years of computer networking experience
- Experience supporting video conference and teleconference equipment