Senior Business Analyst

Ad Hoc LLC is a technology company that empowers organizations to deliver scalable, impactful digital services. The Senior Business Analyst will drive customer engagement and requirements management, bridging the gap between technical teams and end-users while ensuring a seamless onboarding journey and robust support ecosystem.

Responsibilities:

• Exhibits an extensive understanding of requirements and dependencies and develops documentation associated with project/program requirements, scope, process, and operations
• Own the end-to-end user onboarding process
• Define key touchpoints from initial technical discovery to post-onboarding nurturing, ensuring users are supported throughout their lifecycle
• Own the support ticket platform roadmap
• Coordinate with vendor engineering teams to translate user and stakeholder feedback into actionable system improvements
• Present analysis results and program status to key stakeholders
• Build relationships with leadership and summarize complex initiatives into high-level, actionable insights
• Lead monthly user orientation sessions and office hours, including identifying target audiences, proactive outreach, topic development, coordinating vendor presentations, and promoting events to ensure high adoption rates
• Lead the development of innovative solutions for program roadblocks, identify risks, and offer proactive mitigations
• Effectively communicates with internal and external stakeholders to communicate status, obtain clarification, and address risks
• Partner with internal teams to strategize and plan engagement activities, align on upcoming initiatives, identifying gaps and opportunities for program improvement

Requirements:

• Bachelor's degree and 7+ years of experience
• Relevant years of experience may be substituted for education
• Extensive experience in customer-facing roles with a proven ability to engage in regular user outreach and resolve complex issues
• Ability to learn and explain technical concepts related to data warehousing and data analytics to non-technical users
• Demonstrated 'growth mindset' with experience identifying friction points and implementing more efficient workflows
• Proven ability to manage multiple high-priority efforts simultaneously, including platform management, onboarding, and recurring program events
• Extensive experience with industry standards, requirements management tools, and support ticket platforms
• Ability to obtain/maintain any of the following certifications PMI, CAP, ECBA, CBAP, PBA or other related certifications
• Basic familiarity with SQL and/or Python is beneficial but not required