Key skills
Data analyticsJiraServiceNow ReportingTableauPower BIConfluenceAgileAnalyticsServiceNowStakeholder ManagementCommunicationCollaboration
About this role
Brillio is a rapidly growing digital technology service provider that partners with Fortune 1000 companies to drive digital adoption. The Business Analyst/Data Analyst role involves developing KPIs, maintaining technical documentation, and collaborating with stakeholders to enhance operational performance and efficiency.
Responsibilities:
- Develop KPIs, SLOs, and SLIs based on incident trends for centralized data operations team
- Prepare, update, and maintain technical documentation related to operational procedures/runbooks, knowledge articles, incident management, and troubleshooting guides
- Gather, analyze, and document incident root cause analysis and translate into engineering backlog
- Create comprehensive operating procedures including workflow diagrams
- Make recommendations on process and efficiency improvements
- Ensure all documentation aligns with industry best practices
- Risk/controls compliance as it applies to operational support
- Collaborate with stakeholders, including engineering teams, data quality team, and MF technical management, to ensure alignment to operational issues and trends
- Participate in post-implementation reviews and contribute to process improvements for enhanced business reliability
- Communicate incident resolutions to stakeholders
- Translate business and technical requirements into Jira backlog with prioritization
- BA role into a more generalized operational analyst role that is focused on reporting of operational metrics, runbook/knowledge documentation, and stakeholder alignment to operational trend analysis
- This role will be primary communicator with engineering teams related to operational performance and backlog prioritization
Requirements:
- Strong understanding of application or data operations
- Ability to write clear requirements and acceptance criteria
- Strong Confluence experience
- Agile experience using Jira
- Operational runbook documentation experience
- Strong ServiceNow Reporting experience
- Metric reporting experience - Tableau and/or PowerBI
- Familiarity with database, data platforms, and data management products
- Effective problem-solving, troubleshooting, and analytical skills
- Strong communication and collaboration abilities
- Effective communication and stakeholder management
- Data analytics experience a plus