HR Systems Project Manager

Falcon Smart IT is seeking an HR Systems Project Manager to support a complex ecosystem of HR systems and applications. This role involves managing the intake, analysis, and delivery of HR system incidents, enhancements, and initiatives within a technology landscape that includes platforms like SuccessFactors and JDE.

Responsibilities:

• Manage a high-volume intake queue of HR system incidents, defects, and enhancement requests
• Analyze ambiguous or incomplete tickets to determine business needs and impact
• Collaborate with operations teams (including offshore teams) to clarify requirements
• Translate requests into functional documentation such as user stories or lightweight BRDs
• Act as a delivery lead for HR systems initiatives in environments with limited formal IT ownership
• Maintain visibility across large backlogs and prioritize workstreams
• Track progress, risks, and dependencies across concurrent initiatives
• Ensure organized delivery within a complex and legacy-heavy technology landscape
• Lead HR system initiatives end-to-end from discovery through implementation
• Support projects related to: Crew onboarding, Recruiting systems, Operational workflows, Travel and credentialing processes
• Coordinate integrations between HR systems, digital platforms, and middleware

Requirements:

• Experience in HR systems delivery, HRIS analysis, or project/program management
• Knowledge of SuccessFactors or similar HRIS platforms
• Experience with ERP systems such as JDE, Oracle, or Workday
• Strong ability to analyze unclear requirements and translate them into functional solutions
• Experience working with distributed or offshore teams
• Strong organizational and prioritization skills
• Experience with Salesforce case management
• Experience with ServiceNow or Jira
• Background supporting HR transformation or HR system migrations