Falcon Smart IT is seeking an HR Systems Project Manager to support a complex ecosystem of HR systems and applications. This role involves managing the intake, analysis, and delivery of HR system incidents, enhancements, and initiatives within a technology landscape that includes platforms like SuccessFactors and JDE.
Responsibilities:
- Manage a high-volume intake queue of HR system incidents, defects, and enhancement requests
- Analyze ambiguous or incomplete tickets to determine business needs and impact
- Collaborate with operations teams (including offshore teams) to clarify requirements
- Translate requests into functional documentation such as user stories or lightweight BRDs
- Act as a delivery lead for HR systems initiatives in environments with limited formal IT ownership
- Maintain visibility across large backlogs and prioritize workstreams
- Track progress, risks, and dependencies across concurrent initiatives
- Ensure organized delivery within a complex and legacy-heavy technology landscape
- Lead HR system initiatives end-to-end from discovery through implementation
- Support projects related to: Crew onboarding, Recruiting systems, Operational workflows, Travel and credentialing processes
- Coordinate integrations between HR systems, digital platforms, and middleware
Requirements:
- Experience in HR systems delivery, HRIS analysis, or project/program management
- Knowledge of SuccessFactors or similar HRIS platforms
- Experience with ERP systems such as JDE, Oracle, or Workday
- Strong ability to analyze unclear requirements and translate them into functional solutions
- Experience working with distributed or offshore teams
- Strong organizational and prioritization skills
- Experience with Salesforce case management
- Experience with ServiceNow or Jira
- Background supporting HR transformation or HR system migrations