Customer Success Manager - R101

The TalentHQ is a company focused on driving client results and retention through effective account management. They are seeking a Customer Success Manager who will own client relationships from onboarding to long-term retention, ensuring clients stay engaged and satisfied with the services provided.

Responsibilities:

• Lead technical onboarding calls to set up GoHighLevel, secure Facebook ad account access, and map out client business data
• Run routine client calls to walk through ad metrics, SEO progress, and ROI—keeping clients focused on revenue, not noise
• Upsell clients to higher ad spends and keep them bought into the growth roadmap
• Identify broken processes inside the agency and fix them without being asked
• Push back respectfully when clients go off-track and redirect them to the North Star metric

Requirements:

• 3+ years in account management, customer success, or client services
• Strong sales skills to handle upselling. Confidently handle objections and communicate value before dropping prices
• Experience working with contractors, home improvement businesses, or blue-collar industries
• Hands-on experience with GoHighLevel or similar CRM/automation platforms
• Comfortable navigating Facebook Business Manager and Meta Ads
• Proven track record of upselling or growing accounts
• Based in the USA or Canada