Product Manager- Salesforce

Abacus Service Corporation is seeking a Product Manager for Salesforce Student Experience and Case Management. The role involves serving as the primary product owner, engaging with stakeholders to understand needs, and developing actionable roadmaps and product strategies.

Responsibilities:

• Serve as the primary product owner for Salesforce Student Experience and Case Management solutions
• Engage with academic and administrative stakeholders to understand needs, processes, and pain points
• Facilitate collaborative design workshops/JAD sessions to define current state, desired outcomes, and solution concepts
• Develop a clear future-state vision and translate it into actionable roadmaps and product strategies
• Write high-quality user stories, epics, and acceptance criteria for development teams
• Partner with Salesforce architects and developers to ensure solutions align with best practices and institutional goals
• Lead initiatives tied to omnichannel case management, including telephony, digital engagement, and service workflows
• Ensure solutions support a seamless, student-centered experience across the University
• Promote AI tools and practices that enhance productivity, documentation, and delivery speed
• Monitor success metrics and continuously improve product functionality and user experience

Requirements:

• 5+ years of product management, business analysis, or CRM solution experience
• Strong understanding of Salesforce, especially Service Cloud, Case Management, and omnichannel capabilities
• Demonstrated ability to facilitate workshops, gather requirements, and translate complexity into clear recommendations
• Exceptional ability to write structured, developer-ready user stories
• Broad understanding of how business processes, data, UX, and technical architecture intersect
• Proven ability to influence and communicate effectively with cross-functional teams
• Comfort with using AI-powered tools to enhance personal and team effectiveness