Project Manager

Synchrony Group is an independently owned network of companies dedicated to providing high-quality products and services in the medical communications industry. The Project Manager is responsible for planning, executing, and finalizing projects according to strict deadlines and budgets while ensuring quality control throughout the project lifecycle.

Responsibilities:

• Maintain an understanding of client business, objectives, and tactics
• Coordinate proposal/new business presentation trafficking and deliverables
• Cultivate understanding of company project process and procedures
• Review and contribute to project briefs and initiate project kick-offs
• Set and reinforce project expectations of team members and vendors
• Develop detailed project plans and timelines adhering to company process, including breakdowns of individual team tasks
• Evaluate available resources and assign billable work to internal team members or obtain external supplemental resources as needed
• Assume responsibility for tracking and maintaining timelines and delivery of all projects throughout all project stages with internal team and external resources
• Develop internal project status reports and conduct weekly team project review meeting
• Route documents and next-step directions to team in a timely manner to maintain efficient completion of deliverables
• Monitor team progress to identify potential delays and proactively call team meetings to resolve queries and provide additional direction
• Regularly maintain ongoing project-related communication with core team, client, and external resources
• Enter and maintain project budgets and billing schedules in company financial system
• Evaluate project progress against contracted billing schedules and initiate AR invoice requests
• Maintain cost-to-complete estimate report for active projects
• Complete internal invoice forecasting on monthly basis
• Create monthly client accrual reports
• Track budgets of active and completed jobs against total yearly client budgets
• Monitor project status and notify Account Services of budget risks or out-of-scope financial impacts
• Review project labor and expense reports to identify incorrectly recorded project hours or expenses, potential performance efficiency issues, and possible out-of-scope project hours and address with Account Services team
• Perform budget reconciliations at the completion of all projects
• Assist Senior PM and Account Services team in troubleshooting client financial questions and discrepancies
• Support the Account Services team in delivering any and all project-related updates to the client, including but not limited to financial, timeline, and client status review/updates
• Assist Account Services in determining and refining project specifications, and developing proposal cost and timeline estimates based on these specifications
• Assume a client-facing role as appropriate to discuss project timelines, budgets, or updates
• Serve as the primary client contact when the Account Services team member is traveling, out of the office, or unable to respond to the client
• In coordination with the Account Services team, ensure that all client requests receive timely responses and are initiated with the team, completed, and delivered to the client in a timely manner
• Ensure that all quality control measures (eg, editorial review, graphics review) are completed
• Initiate and maintain electronic files for all projects
• Ensure all project specifications sold are being met and delivered to meet or exceed client expectations

Requirements:

• Bachelor's degree
• 2 years' related experience (experienced in digital process and timeline creation as it relates to websites, emails, digital banners, etc.)
• Agency experience (digital a plus)
• Knowledge of medical/pharmaceutical industry marketing requirements and restrictions
• Experience with electronic project management software