Group 1001Remote
Senior Business Systems Analyst
United States of America
Full Time
1 hour ago
$90,000 - $120,000 USD
H1B Sponsor Likely
Key skills
Claims systems expertiseWCXP platform experienceP&C insurance knowledgeSQL skillsAnalytical skillsCustomer service orientationCSQLCommunication
About this role
Group 1001 is a consumer-centric, technology-driven family of insurance companies on a mission to deliver outstanding value and operational performance. The Sr. Business Systems Analyst will provide technical support and subject matter expertise for Property & Casualty administration platforms, specializing in Claims systems, ensuring stability and customer service for business stakeholders.
Responsibilities:
- Provide day-to-day production support for P&C Claims administration platforms, ensuring timely resolution of system issues and incidents
- Partner with business users, vendors, and IT teams to troubleshoot, resolve, and escalate issues as appropriate
- Support system upgrades, enhancements, and testing activities, ensuring solutions align with Claims business requirements
- Develop and maintain accurate documentation, including technical knowledge articles, standard operating procedures, and incident resolution steps
- Deliver effective communication and customer service, ensuring business partners are informed and supported throughout the issue resolution process
- Collaborate with Claims operations and cross-functional IT teams to identify opportunities for process and system improvements
- Provide end-user training and support as needed
Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience
- 3+ years of IT support experience within the Property & Casualty insurance industry; direct experience with Claims systems preferred
- Strong working knowledge of the Claims process and related workflows
- Experience with WCXP or similar Claims workflow platforms strongly preferred
- Exceptional communication skills, including the ability to write clear and concise documentation
- Demonstrated customer service orientation with a proven ability to build strong working relationships
- Ability to work effectively both independently and within a collaborative team environment
- Strong analytical and problem-solving skills with the ability to prioritize tasks in a fast-paced setting
- Familiarity with insurance compliance and regulatory requirements in Claims processing
- Basic SQL or data analysis skills for troubleshooting and validation
- Experience supporting system integrations within the P&C insurance environment