SnapX.ai is a company specializing in providing support for partners in a complex software environment. They are seeking a Senior Partner Support Engineer to manage high priority incidents, drive bug fixes, and coordinate cross-functional teams to ensure customer satisfaction and operational efficiency.
Responsibilities:
- Experience with coding/debugging at least 2 languages such as Java, JavaScript, Kotlin, Swift, C#, or Python
- Experience with APIs, SSO, MDM, and web service protocol development
- Experience with JSON, XML, and other information interchange formats and structures
- Experience with REST API development
- Experience with managing high priority incidents under SLA time constraints
- Proven ability to drive bug fixes from debug to partner delivery via engineering teams and agile process
- Capability to manage special projects and coordinate multiple teams across different companies
- Ability to work cross-functionally and streamline teamwork between Engineering, Customer Success, Partner Managers, Product, and Sales
- Experience in creating, implementing and adhering to new processes and procedures in a technical organization
- Strong troubleshooting, analytical and critical thinking skills
- Previous experience in FinTech
- Familiarity with Accounting principles and corresponding software (e.g., Intacct, QuickBooks Online, NetSuite, Xero)
Requirements:
- Bachelor's degree in Computer Science or Software Engineering or equivalent work experience
- 5+ years of relevant experience supporting customers or partners at the highest level in a complex software or SaaS environment
- Experience with coding/debugging at least 2 languages such as Java, JavaScript, Kotlin, Swift, C#, or Python
- Experience with APIs, SSO, MDM, and web service protocol development
- Experience with JSON, XML, and other information interchange formats and structures
- Experience with REST API development
- Experience with managing high priority incidents under SLA time constraints
- Proven ability to drive bug fixes from debug to partner delivery via engineering teams and agile process
- Capability to manage special projects and coordinate multiple teams across different companies
- Ability to work cross-functionally and streamline teamwork between Engineering, Customer Success, Partner Managers, Product, and Sales
- Experience in creating, implementing and adhering to new processes and procedures in a technical organization
- Strong troubleshooting, analytical and critical thinking skills
- Previous experience in FinTech
- Familiarity with Accounting principles and corresponding software (e.g., Intacct, QuickBooks Online, NetSuite, Xero)