Senior Partner Support Engineer

SnapX.ai is a company specializing in providing support for partners in a complex software environment. They are seeking a Senior Partner Support Engineer to manage high priority incidents, drive bug fixes, and coordinate cross-functional teams to ensure customer satisfaction and operational efficiency.

Responsibilities:

• Experience with coding/debugging at least 2 languages such as Java, JavaScript, Kotlin, Swift, C#, or Python
• Experience with APIs, SSO, MDM, and web service protocol development
• Experience with JSON, XML, and other information interchange formats and structures
• Experience with REST API development
• Experience with managing high priority incidents under SLA time constraints
• Proven ability to drive bug fixes from debug to partner delivery via engineering teams and agile process
• Capability to manage special projects and coordinate multiple teams across different companies
• Ability to work cross-functionally and streamline teamwork between Engineering, Customer Success, Partner Managers, Product, and Sales
• Experience in creating, implementing and adhering to new processes and procedures in a technical organization
• Strong troubleshooting, analytical and critical thinking skills
• Previous experience in FinTech
• Familiarity with Accounting principles and corresponding software (e.g., Intacct, QuickBooks Online, NetSuite, Xero)

Requirements:

• Bachelor's degree in Computer Science or Software Engineering or equivalent work experience
• 5+ years of relevant experience supporting customers or partners at the highest level in a complex software or SaaS environment
• Experience with coding/debugging at least 2 languages such as Java, JavaScript, Kotlin, Swift, C#, or Python
• Experience with APIs, SSO, MDM, and web service protocol development
• Experience with JSON, XML, and other information interchange formats and structures
• Experience with REST API development
• Experience with managing high priority incidents under SLA time constraints
• Proven ability to drive bug fixes from debug to partner delivery via engineering teams and agile process
• Capability to manage special projects and coordinate multiple teams across different companies
• Ability to work cross-functionally and streamline teamwork between Engineering, Customer Success, Partner Managers, Product, and Sales
• Experience in creating, implementing and adhering to new processes and procedures in a technical organization
• Strong troubleshooting, analytical and critical thinking skills
• Previous experience in FinTech
• Familiarity with Accounting principles and corresponding software (e.g., Intacct, QuickBooks Online, NetSuite, Xero)