Salesforce Enterprise Program Manager

Productiv Team is seeking a high-impact Enterprise Program Manager to lead a multi-year organizational restructure for a premier client. The role involves bridging high-level business strategy with technical execution, overseeing large-scale Salesforce migrations, and ensuring alignment between business objectives and technical roadmaps.

Responsibilities:

• Lead the end-to-end delivery of a global enterprise restructure, ensuring alignment between business objectives and technical roadmaps
• Partner with Enterprise Architects to document 'As-Is' states and design scalable 'To-Be' blueprints that optimize business processes and data flow
• Oversee a large-scale Salesforce migration/consolidation, ensuring data integrity, minimal business disruption, and high user adoption
• Act as the primary liaison between C-suite executives, department heads, and technical teams to resolve conflicts and maintain program momentum
• Proactively identify 'red flags' in the restructuring process, managing complex dependencies across multiple workstreams
• Establish and maintain program governance frameworks, including steering committee cadences and KPI tracking
• Ensure successful solution integration and acceptance by the customer, based on the contracted scope
• Lead technical negotiations, drive execution across project streams, and mitigate risks
• Coordinate resolution of technical issues and establish support processes with engineering teams
• Verify end-to-end quality and stability of the solution, ensuring all project KPIs are met
• Advise customers on network evolution and identify opportunities for project up-scopes

Requirements:

• 10+ years in Program Management, with at least 5 years leading massive enterprise-level transformations or restructures
• Strong understanding of Enterprise Architecture frameworks (e.g., TOGAF) and the Salesforce platform (Sales/Service Cloud, CPQ, or Core-to-Core migrations)
• Experience with Prosci or ADKAR is a plus
• The ability to distill complex technical hurdles into clear, actionable briefings for non-technical stakeholders
• PMP or PgMP certification required
• Self-driven, independent, and capable of delivering results with minimal supervision
• Experience in configuration and change management
• Solid understanding of system engineering and integration methodologies
• Familiarity with operator business models and technology drivers
• Strong customer engagement and communication skills
• Salesforce certifications or an MBA are highly preferred