Senior Product Enablement Manager

Verifiable is a provider credentialing and network monitoring platform that delivers industry-leading AI, API, and software solutions to healthcare organizations. They are hiring a Senior Product Enablement Manager to design and execute an internal product enablement program that enhances product expertise and improves outcomes across various teams including Sales and Customer Success.

Responsibilities:

• Design, build, and operate a multi-channel product enablement program (live workshops, microlearning, playbooks, certification paths, office hours, and train-the-trainer)
• Audit existing materials, identify gaps, and prioritize enablement for the highest-impact product areas and workflows
• Create role-based learning journeys (e.g., CS, Implementation, Support, Product, Engineering) that map competencies to learning artifacts and assessments
• Produce high-quality enablement artifacts: instructor guides, slide decks, short videos, hands-on labs, example configs/workflows, product playbooks, FAQs, and customer-facing templates
• Curate and maintain a living product knowledge base with version control and clear ownership
• Partner with Product, UX, Operations (CVO), and other internal SMEs to ensure technical and domain correctness
• Be the enablement lead for new product launches: create launch materials, run training waves, host launch Q&A and office hours, and collect feedback that feeds back into Product
• Drive change adoption by executing enablement campaigns that include pre-work, launch training, reinforcement, and measurement
• Partner with Release Management to measure effectiveness of each release rollout and incorporate learnings into future releases
• Facilitate workshops, onboarding programs, and train-the-trainer sessions
• Run recurring “Product 101” and role-specific sessions and coordinate expert panels with SMEs
• Evangelize enablement best practices and coach managers on reinforcing learning in day-to-day work
• Define and track metrics, perform cohort analysis, and iterate on content and delivery based on outcomes
• Conduct enablement effectiveness research (surveys, knowledge checks, observational sessions, stakeholder interviews) and report results to leadership
• Design enablement assets and processes with reusability in mind so they can be adapted for customer enablement with minimal rework
• When appropriate, pilot customer-facing enablement engagements

Requirements:

• 4+ years building and delivering enablement, training, or L&D programs in a SaaS environment (individual contributor track preferred)
• Demonstrated experience designing curricula and running live and asynchronous training for customer-facing teams
• Comfortable learning technical products quickly, mapping features to customer workflows, and translating product behavior into teachable modules
• Strong instructional design / adult learning skills: ability to convert complex concepts into role-based, bite-sized learning and hands-on experiences
• Excellent facilitation and verbal communication skills; strong written documentation skills
• Metrics-oriented: experience defining and tracking enablement KPIs and using data to iterate
• Proven ability to work cross-functionally, influence without direct authority, and manage multiple priorities
• Comfortable working hands-on: creating content, running sessions, managing LMS/knowledge base, and operating without a team initially
• Domain or industry knowledge in healthcare credentialing, provider network operations, or related back-office healthcare workflows
• Experience creating customer-facing enablement or rollout programs
• Experience working with technical software products, e.g. API-based products or Salesforce-based products
• Familiarity with learning platforms and authoring tools (WorkRamp, Lessonly, Docebo, Articulate Storyline, Camtasia), and knowledge base tooling (Confluence, Notion, Zendesk Guide)
• Experience with product analytics and experimentation platforms to track feature adoption
• Prior experience at a mid-stage SaaS or Series B company where systems were being built from scratch
• Public speaking, webinar production, and multimedia content skills