Senior Business Process Analyst

Enlyte is a company that combines innovative technology, clinical expertise, and human compassion to assist individuals recovering from workplace injuries or auto accidents. They are seeking a Senior Business Process Analyst to drive strategic business initiatives and operational excellence within their claims organization, focusing on process optimization and data-driven decision-making.

Responsibilities:

• Drive data‑driven decision‑making, leveraging advanced analytical and visualization tools (Excel, Visio, PowerPoint, dashboards) to deliver actionable insights
• Lead process analysis and optimization efforts, mapping complex claims workflows and identifying opportunities to improve efficiency, quality, and cost outcomes
• Own end‑to‑end initiatives, from data collection and analysis through recommendation development and executive‑level presentation
• Gather and translate business needs into clear, actionable requirements, ensuring alignment between stakeholders and delivery teams
• Partner with cross‑functional teams to support product portfolio, pricing analysis, and strategic initiatives
• Plan and implement continuous improvement initiatives using Lean, Six Sigma, or re‑engineering techniques
• Develop and track performance metrics, conduct root‑cause analysis, and align improvements to identified performance gaps
• Perform cost‑benefit and ROI analyses to quantify the value of proposed solutions
• Communicate progress, insights, and recommendations clearly to technical and non‑technical audiences
• Document technical workflows and end to end operations processes

Requirements:

• Bachelor's degree in Economics, Business Administration, or 5+ years in related field
• Experience in data analysis, consulting, or related field
• Ability to use analytical, logical, and organizational skills to make business decisions using complex information
• Advanced proficiency in Excel for data analysis
• Excellent critical and strategic thinking skills
• Excellent verbal and written communication skills with the ability to present and explain complex information clearly
• Strong, self-motivated team player
• Strong experience as a Senior Business or Process Analyst, ideally within Workers' Compensation or insurance‑based claims environments
• Deep understanding of claims lifecycles, regulations, and industry terminology
• Proven ability to operate effectively in Agile environments, adapting to evolving priorities and fast‑paced delivery cycles
• Exceptional stakeholder management and executive communication skills
• A balance of strategic thinking and hands‑on execution, with a continuous improvement mindset and strong ROI focus