Principal Event Marketing Operations Manager

Databricks is a data and AI company that aims to accelerate innovation for its customers by unifying Data Science, Engineering, and Business. They are seeking a Principal Event Marketing Operations Manager to drive and support the strategy and execution of their flagship Data + AI Summit Operations, focusing on optimizing operations and enhancing customer service plans.

Responsibilities:

• Create optimized operations models by analyzing past plans and feedback
• Develop a comprehensive operations strategy roadmap with internal and external partners
• Manage all program operations communications (project plans, DACI, logistics, briefs, accountability)
• Implement comprehensive internal and external customer service plans
• Utilize best-in-class technology, materials, and systems to elevate program operations
• Support the team in exceeding key metrics like registration, attendance, engagement, efficiency, and business impact

Requirements:

• 10+ years of event marketing experience, especially in large-scale program operations
• Strong project and time management, managing multiple priorities within deadlines
• Excellent written and verbal communication, skilled in leading meetings and discussions
• Proficient with Google Suite, MS Excel, Mac, and technology literate
• Exceptional customer service for internal and external stakeholders
• Highly organized, detail-oriented, proactive, and capable of managing multiple projects simultaneously
• Metrics-driven, enjoying data analysis from the conference platform to inform future success
• Experience with Salesforce, Databricks AIBI, Asana, and Rainfocus