Sr. Technical Program Manager, Professional Services - Digital Native Business (DNB)

Databricks is the data and AI company, and they are seeking a Sr. Technical Program Manager to join their Professional Services team. This role involves delivering complex technical projects that drive customer success, managing multiple concurrent projects, and ensuring high customer satisfaction through effective stakeholder management and technical expertise.

Responsibilities:

• Own delivering customer outcomes for approximately five concurrent customer projects, ensuring high customer satisfaction
• Develop detailed technical project plans from finalized proposals or statements of work setting specific milestones, objectives, and key results
• Drive measurable weekly progress with detailed tracking and by mitigating risks to project objectives, ensuring projects stay on track
• Facilitate effective meetings across technical and non-technical stakeholders, from engineering standups to executive steering committees
• Adapt to changing project requirements and priorities, proactively steering projects around challenges and collaborating across Professional Services, Engineering, and Sales teams
• Leverage and expand your understanding of data platform technologies and processes, such as data lakes, data governance, data quality, ETLs, and migration best practices, to drive customer outcomes faster
• Define and implement new processes and operational cadences to improve the efficiency and effectiveness of the Professional Services team

Requirements:

• 5+ years of experience in Technical Program Management, preferably in a B2B SaaS, cloud, or data engineering/analytics company
• A Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience
• Must be comfortable diving deep into technical topics with Solution Architects and Engineers
• Proven ability to manage complex, cross-functional technical programs and deliver results in a fast-paced environment
• Strong understanding of Agile and other program management methodologies
• Exceptional verbal and written communication skills, with the ability to articulate complex technical concepts to diverse audiences (from engineers to executives) and build consensus
• Foundational knowledge of the data and AI landscape (e.g., data warehousing, data lakes, ETL, streaming, data science, machine learning)
• PMP, CSM, or related program management certification
• Hands-on experience with the Data Intelligence Platforms or Data frameworks like Apache Spark™
• Experience with public cloud provider solutions (AWS, Azure, or GCP)
• Prior experience in a customer-facing implementation role (e.g., Technical Project Manager, Solutions Architect, Technical Account Manager, Professional Services, Product Manager)
• Experience delivering programs related to AI, Machine Learning, or Generative AI