Senior Account Manager (Product)

Enhesa is the leading provider of regulatory and sustainability intelligence worldwide, empowering businesses with insights for a sustainable future. The Senior Account Manager is responsible for maintaining and expanding relationships with key customers, ensuring their needs are met while achieving sales objectives and managing account growth.

Responsibilities:

• Maintaining and developing professional relationships with existing clients:Ensuring client satisfaction and loyalty by building relationships with key client personnel, decision-makers, stakeholders and buyers
• Being the central point of contact for Enhesa’s customer base, while capturing, reporting and acting on customer feedback
• Proactively assessing, clarifying, and validating customer needs on an ongoing basis:Understanding Enhesa’s customer base’s unique goals and business processes, as well as providing knowledge of Enhesa applications to the customer
• Uncovering roadblocks and delivering strong account guidance
• Leading solution development efforts that best address customer needs while coordinating the involvement of all necessary Enhesa personnel:Being a liaison between the client and Enhesa, mitigating client crisis situations by properly delegating and communicating internally with Enhesa support teams while maintaining clear communication with the client
• Representing the Account Management team in cross-functional sounding boards/projects and co-driving decisions to preserve and enhance client satisfaction and enable business growth
• Onboarding clients:Being responsible for onboarding clients to Enhesa services
• Developing and executing client success plans and strategies
• Facilitating communication between the client and Enhesa's Support Services (such as Client Services, Expert Services, etc.)
• Managing and owning contract renewals and growth opportunities:Owning and negotiating contract renewals and addenda for growth opportunities
• Creating demand and continuously seeking out opportunities to upsell and cross-sell Enhesa’s products
• Providing transparency, control and predictability on the opportunities pipeline and forecasted revenue
• Identifying opportunities for enhancements of the go-to-market (GTM) strategy and roll-out of new products
• Navigating higher growth targets/quotas by uncovering cross-sell opportunities within other client departments and up-sell opportunities by growing clients globally
• Managing a book of business worth more than €4+ million overall
• Supporting the Account Management team internally. Assisting Account Managers with personal development, training, onboarding new Account Managers, learning internal tools and navigating the proper channels internally
• Participating in tradeshows and conferences. Representing the Account Management team at certain industry or partner events to strengthen personal interactions and relationships with own or colleagues’ accounts

Requirements:

• Bachelor's degree in business, communications, marketing or similar field of study from an accredited university required
• 5-7 years of demonstrated experience with sales and account management in a business to business environment in the SAAS, IT, insurance, engineering, financial services or consultancy industry
• Experience in executing sales and account plan-based strategies for current clients
• Demonstrated ability to achieve annual growth targets and client satisfaction
• Solid project management/cross-functional collaboration
• Solid problem-solving and customer relationship management (CRM) skills
• Knowledge of internal tools: Jira, Confluence, and SharePoint
• Team player. Ability to work on a team in a collaborative environment, sharing information and best practices
• Fluency in English
• Proficiency in Microsoft Office Suite 365