Senior Customer Success Manager, Payer

BBG Ventures is focused on revolutionizing mental healthcare by removing barriers to access. They are seeking a Senior Customer Success Manager to manage relationships with health plan customers, demonstrate the value of their mental health solutions, and drive customer engagement and retention strategies.

Responsibilities:

• Serve as the product expert and mental health advocate for a book of business of Spring Health’s health plan customers
• Develop and maintain positive working relationships with multiple health plan customers
• Consistently demonstrate Spring Health’s value proposition and link to health plan customer’s defined success metrics
• Own the full customer lifecycle from implementations to engagement strategies to contract renewals
• Business review creation and presentation to senior health plan executives including insightful, data-based recommendations
• Work cross-functionally to provide key customer feedback and process improvements
• Provide sales support as needed
• Grow Pipeline: Add new opportunities through discovery with health plan partners
• Meet Revenue Goals: Achieve or exceed annual revenue targets by leveraging internal Subject Matter Experts, consultants and fellow Customer Success team members
• Build Advocacy: Develop multithreaded relationships within your book of business
• Educate: Bring ideas on best approaches for engagement tactics based on a customers’ populations or pain points
• Collaborate Effectively: Work seamlessly with cross-functional teams to foster shared success

Requirements:

• You have a minimum of 5 years experience in account management, customer success, implementation or healthcare management
• Experience in upselling and retaining customers to drive additional revenue
• Experience using SaaS-based solutions and platforms
• Experience owning the life cycle contract renewals
• Experience using data visualization and reconciliation techniques to present key findings and customer satisfaction
• Deep passion to transform the U.S. healthcare system, especially mental health
• Willingness and ability to travel as needed (approx. 15%)
• Prior experience managing relationships or selling to health plan customers is strongly preferred
• Bachelor's degree or higher, preferred