Federal Customer Success Executive

Axon is dedicated to protecting life through innovative technology solutions. The Federal Customer Success Executive will manage the post-deployment experience for federal customers, ensuring they realize value from Axon's products and services while fostering strong relationships and addressing customer needs.

Responsibilities:

• Serve as the main point of contact and strategic partner for a broad portfolio of customers within Federal Agencies and DoD
• Conduct regular Program Reviews discussing strategic projects, monthly release notes and product adoption
• Develop a deep understanding of Axon’s product line and customer workflows to ensure alignment with customer needs
• Learn and share industry best practices in order to solve customer needs
• Work with Axon’s cross-functional teams such as Product Management, Support Engineers and Program Management to be the internal voice of the customer
• Have high availability to assist with customers, including after business hours as needed
• Managed projects involving your customers as needed, providing feedback and updates to both internal and external stakeholders
• Manage Success Planning in Gainsight, with familiarity of Salesforce, JIRA and many other internal software platforms