Norstella is a premier and critical global life sciences data and AI solutions provider dedicated to improving patient access to life-saving therapies. The Senior Product Operations Manager will support the product roadmap, delivery processes, and budget management while collaborating with various teams to ensure smooth product operations and high-quality releases.
Responsibilities:
- Build and maintain strong relationships with key stakeholders and cross‑functional partners
- Identify operational gaps or issues and own resolution, driving continuous improvements in product quality, processes, and efficiency
- Lead cross‑functional coordination to ensure successful planning and execution of operational initiatives and product releases
- Oversee operational workstreams across the product lifecycle, partnering with Product Managers and Engineering to drive multiple initiatives to completion on time and within budget
- Manage escalations with urgency by gathering facts quickly, assessing impact, and mobilizing the appropriate Product, Engineering, and Client teams to drive swift resolution
- Manage key operational deliverables such as business case inputs, product budgets, process governance, and tool administration (Jira, Confluence, PowerBI, etc.)
- Partner with the Marketing team to support successful product rollout planning, including aligning launch timelines, messaging, documentation, and internal readiness
- Lead or support product performance measurement, analytics, and ongoing process/technology improvements
- Drive reporting and dashboard development to support leadership decision‑making and team productivity
- Serve as a subject matter expert for product operations, release management, and performance tracking across the IHD product suite
- Ensure compliance with all company policies, procedures, and data privacy/security standards
- Perform additional duties as needed to support operational and financial success
Requirements:
- Bachelor's degree or equivalent experience required
- 5+ years in Product Operations, Program/Project Management, or similar roles
- Strong familiarity with software development lifecycles and product development workflows and tools like Jira and Confluence
- Excellent communication, organization, and cross‑functional collaboration skills
- A data‑driven mindset and comfort with reporting tools
- Ability to thrive in a fast‑moving, collaborative environment
- Strong ability to quickly learn new concepts, plan work, and execute in a fast‑paced environment
- Highly organized, detail‑oriented, and comfortable with taking full ownership of the outcomes
- Strong analytical skills with the ability to understand both business and technical aspects of product development
- Ability to manage multiple priorities with minimal supervision and tight deadlines
- Proficiency with Microsoft Office (Excel, Word, SharePoint) and experience with Jira, Confluence, PowerBI, Pendo, Gainsight, or similar tools
- Understanding Product Management principles
- Experience integrating AI into workflows is a plus
- Prior Product Management or healthcare experience is a plus