Senior Manager, Product Operations

Norstella is a premier and critical global life sciences data and AI solutions provider dedicated to improving patient access to life-saving therapies. The Senior Product Operations Manager will support the product roadmap, delivery processes, and budget management while collaborating with various teams to ensure smooth product operations and high-quality releases.

Responsibilities:

• Build and maintain strong relationships with key stakeholders and cross‑functional partners
• Identify operational gaps or issues and own resolution, driving continuous improvements in product quality, processes, and efficiency
• Lead cross‑functional coordination to ensure successful planning and execution of operational initiatives and product releases
• Oversee operational workstreams across the product lifecycle, partnering with Product Managers and Engineering to drive multiple initiatives to completion on time and within budget
• Manage escalations with urgency by gathering facts quickly, assessing impact, and mobilizing the appropriate Product, Engineering, and Client teams to drive swift resolution
• Manage key operational deliverables such as business case inputs, product budgets, process governance, and tool administration (Jira, Confluence, PowerBI, etc.)
• Partner with the Marketing team to support successful product rollout planning, including aligning launch timelines, messaging, documentation, and internal readiness
• Lead or support product performance measurement, analytics, and ongoing process/technology improvements
• Drive reporting and dashboard development to support leadership decision‑making and team productivity
• Serve as a subject matter expert for product operations, release management, and performance tracking across the IHD product suite
• Ensure compliance with all company policies, procedures, and data privacy/security standards
• Perform additional duties as needed to support operational and financial success

Requirements:

• Bachelor's degree or equivalent experience required
• 5+ years in Product Operations, Program/Project Management, or similar roles
• Strong familiarity with software development lifecycles and product development workflows and tools like Jira and Confluence
• Excellent communication, organization, and cross‑functional collaboration skills
• A data‑driven mindset and comfort with reporting tools
• Ability to thrive in a fast‑moving, collaborative environment
• Strong ability to quickly learn new concepts, plan work, and execute in a fast‑paced environment
• Highly organized, detail‑oriented, and comfortable with taking full ownership of the outcomes
• Strong analytical skills with the ability to understand both business and technical aspects of product development
• Ability to manage multiple priorities with minimal supervision and tight deadlines
• Proficiency with Microsoft Office (Excel, Word, SharePoint) and experience with Jira, Confluence, PowerBI, Pendo, Gainsight, or similar tools
• Understanding Product Management principles
• Experience integrating AI into workflows is a plus
• Prior Product Management or healthcare experience is a plus