Customer Service Associate

Panera Bread - Greensburg is a renowned bakery-café chain committed to providing high-quality, freshly baked bread and wholesome food options. The Shift Leader will play a crucial role in ensuring smooth daily operations, maintaining high standards of customer service, and supporting the overall success of the restaurant.

Responsibilities:

• Providing exceptional customer service by greeting guests, addressing their needs, and resolving concerns promptly and courteously
• Assisting the General Manager with daily operations, including opening and closing the store
• Maintaining cleanliness and organization of the restaurant, including performing daily cleaning duties and ensuring health and safety standards are met
• Training, coaching, and supervising team members to deliver excellent service and meet sales goals
• Supporting team members in their responsibilities and fostering a positive work environment
• Monitoring sales and operational metrics to achieve business targets
• Ensuring compliance with company policies, procedures, and safety regulations
• Handling customer feedback and resolving issues to enhance guest satisfaction
• Maintaining a safe, organized, and welcoming environment for both employees and customers

Requirements:

• Excellent customer service skills and the ability to handle customer concerns professionally
• Reliable transportation to and from work on a daily basis
• Proficiency with computers and point-of-sale systems
• Ability to assist in team building and motivate team members
• Leadership skills to coach and supervise team members with minimal supervision
• Capacity to foster a positive, energetic, and collaborative work environment
• Effective communication skills to coordinate with team members and management
• Previous experience in a restaurant or retail setting is preferred but not mandatory