Serve as a primary contact for customer inquiries via phone, email, or other channels
Provide accurate information regarding products, services, pricing, and order status
Resolve customer issues promptly or escalate complex cases to the appropriate team
Process customer orders, changes, and returns in company systems
Coordinate with logistics, production, sales, and finance to ensure timely order fulfillment
Monitor delivery schedules and proactively communicate updates to customers
Maintain accurate customer records, order details, and communication logs
Prepare routine reports on service performance, order accuracy, and customer feedback
Support audits and compliance requirements by ensuring proper documentation
Identify recurring issues and recommend process improvements
Support initiatives to enhance customer experience and operational efficiency
Assist in updating procedures, FAQs, and service guidelines

High school diploma required; associate or bachelor’s degree preferred
2–4 years of experience in customer service, order management, or administrative support
Strong communication and interpersonal skills
Proficiency with MS Office and familiarity with CRM or ERP systems
Excellent organizational skills and attention to detail
Ability to multitask and work effectively in a fast‑paced environment
Proficiency in English and Italian is a necessity
Proficiency in French and Dutch is a preference

competitive base salary
generous performance related bonus scheme
40 vacation days per year on a fulltime basis (27 vacation days and 13 ADV days)

Customer Service Coordinator

Key skills