Customer Education Program Manager

Tenna is searching for a creative and collaborative Customer Education Program Manager to enhance the Customer Education experience through diverse training opportunities. The role involves developing customized content, coordinating resources, and delivering training sessions to both customers and employees.

Responsibilities:

• Meet with Customer end-users in person and virtually to determine needs (scope) of custom training content
• Primary lead for customization of LMS to meet customers needs
• Create learning materials including but not limited to courses, guides, presentations, videos for primarily external end-user customers, and internal employees
• Collaborate with cross-functional teams, such as Engineering, Product, Customer Success, and Sales, to infuse content with diverse expertise and perspectives
• Proactively seek and integrate feedback from stakeholders to continually enhance content quality
• Host and/or deliver training sessions to customer end-users and employees both in-person or virtually
• Continuously analyze content performance metrics, utilizing data-driven insights to optimize content quality and strategy
• Generate innovative content ideas aligned with company goals and industry trends to ensure fresh and engaging materials
• Actively participate in planning meetings, infusing discussions with valuable insights to drive the content strategy forward

Requirements:

• Bachelor's degree in business, marketing, digital technologies, or related major
• 5+ years managing, building, and delivering training programs
• 5+ years of experience creating and executing content development strategies
• 5+ years of experience writing, editing and finalizing content (technical subject matter) for marketing/sales and education purposes - presentations, sales materials, etc
• Strong writing and editorial skills. Experienced in understanding what and how audiences consume content and creates it accordingly
• Strong experience using Content Management Systems / tools ( i.e., HubSpot, Help Scout, Docebo, Zen Desk, etc.) and implementing best practices
• Experience with content creation programs (i.e. Articulate)
• Experience with Design & video programs and platforms (i.e. Adobe Programs: InDesign, Photoshop, and Illustrator, VEED)
• Strong experience using narratives and storytelling to build loyalty and awareness amongst customers
• Strong experience building relationships with internal stakeholders and external customers
• Strong experience collaborating cross functionally with varying departments such as Engineering, Product, Customer Success, Sales, etc
• Experience with leveraging data to deliver and report out on ROI driven results
• Strong Project Management Skills