Product Engineer, Customer-Facing

Ascertain is building AI agents to automate the administrative work that burdens care teams. The Customer-Facing Product Engineer is responsible for building and shipping production systems that power healthcare workflows, working directly with customers to translate their operations into scalable software solutions.

Responsibilities:

• As a Customer-Facing Product Engineer at Ascertain, you are a full-stack engineer responsible for building and shipping production systems that power real-world healthcare workflows
• Your job is to design and build software that works in these environments, integrating systems, extending workflows, and turning ambiguity into reliable, scalable solutions
• You will work directly with customers to understand how their operations actually function, then translate those workflows into production-grade systems
• This is a hands-on engineering role: you will be writing code, building integrations, and shipping features end-to-end
• You will identify patterns across customers and feed them back into the core product so we solve problems once and scale