HR Business Partner

Genesys is a company that empowers organizations to improve customer and employee experiences through its AI-powered platform. The HR Business Partner role focuses on enhancing HR operations, driving data-informed decision-making, and ensuring alignment between business priorities and people outcomes across North America.

Responsibilities:

• Drive operational excellence by supporting and optimizing HR processes across Corporate Services, improving efficiency and consistency in North America
• Develop and deliver targeted HR training programs that strengthen capability, elevate advisory skills, and improve team effectiveness
• Enhance performance management and talent workflows by identifying gaps and implementing scalable process improvements
• Maintain high integrity of HR systems and employee data by auditing records and ensuring compliance with internal standards and regulations
• Generate and interpret HR analytics, dashboards, and metrics to inform strategic decisions and improve workforce outcomes
• Partner with HR and cross-functional teams to advance inclusion initiatives that improve employee engagement and representation
• Ensure adherence to U.S. employment laws and internal policies, reducing risk and strengthening compliance frameworks
• Collaborate with Centers of Excellence and HR leadership to align regional execution with global HR strategy and priorities
• Identify opportunities to improve HR tools, systems, and workflows, contributing to continuous innovation and scalability
• Support cross-functional HR projects that enhance organizational effectiveness and employee experience

Requirements:

• 1 to 3 years of experience in Human Resources or a related field
• Bachelor's degree or equivalent practical experience
• Strong proficiency in Microsoft Excel, including data analysis and reporting techniques
• Experience working with HRIS platforms and maintaining data accuracy
• Solid understanding of HR policies, procedures, and U.S. employment regulations
• Excellent written and verbal communication skills
• Proven ability to handle sensitive and confidential information with discretion
• Experience or exposure to employee relations practices
• Strong organizational skills with high attention to detail and prioritization ability
• Experience working in a fast-paced, global organization
• Demonstrated problem-solving ability with a customer-focused mindset
• Familiarity with HR analytics tools, learning systems such as Articulate, or labor relations
• Bilingual or multilingual communication skills