Senior Technical Program Manager, Platform

ChowNow is a leading player in off-premise restaurant technology, empowering independent restaurants to thrive in the digital economy. As a Senior Technical Program Manager, you will lead complex cross-functional programs, manage dependencies, and support the engineering organization in scaling to meet customer demand.

Responsibilities:

• Partner with the Engineering Managers to plan product expansion roadmaps for platform engineering
• Lead end-to-end planning and delivery for complex cross-functional programs with clear goals, timelines, owners, and success metrics
• Partner with Principal Engineers, Staff Engineers, and senior engineering leadership to develop plans to scale our systems and services, and in some cases - help break our monolithic backend into multiple services
• Build and maintain program plans, RAID logs, status updates, and executive-ready communication materials
• Build consensus and deliver high-value outcomes
• Develop project plans across teams as needed within the Product and Engineering department (DevOps, IT, Product, Engineering, and QA), as well as cross-functional teams extending throughout the company
• Partner with project-specific stakeholders throughout the company to capture details and perform successful change management with third-party development partners
• Utilize lifecycle data to proactively raise risks and trade-off decisions to key stakeholders. Actively mitigate these with scope control and resourcing
• Identify and resolve all cross-organizational dependencies and potential blockers
• Ensure all status materials and roadmap documents are compiled, aggregated and complete and remain well-maintained
• Drive improvement and iteration on the platform engineering roadmap
• Facilitate iteration planning, progress tracking, retrospectives and reporting
• Develop key metrics to track the effectiveness of the distribution of work to third party partners
• Within 30 days, you’ll…
• Progress through our Ramp Camp (ChowNow’s New Hire Onboarding Experience)
• Learn about our sales and onboarding processes to understand the value ChowNow brings to local restaurant owners
• Work with key Engineering Managers to identify priority projects, meet with key stakeholders, and develop a plan for immediate action, while curating plans for future development
• Within 60 days, you’ll…
• Understand our current platform and services posture
• Manage relationships with third-party development partners
• Establish and monitor plans to ensure the realization of goals and continuous improvements in relation to product expansion programs and platform engineering
• Perform weekly reviews of feature velocity and platform engineering improvement opportunities from the third party development partners and escalate to the VP of Engineering and CTO as needed
• Within 90 days, you’ll…
• Present proposed project plans to Product Management and Executive teams
• Identify and execute on opportunities for more effective and efficient processes
• Identify risks and apply mitigation techniques to ensure timely project execution

Requirements:

• 5+ years of experience performing cross-functional technical project management, preferably in a startup environment
• 3+ years of experience managing or implementing an agile, scrum-based team of teams framework that influences a 50+ person engineering organization
• Deep understanding of end-to-end architecture and the software engineering life cycle
• Understanding of the basics of cloud infrastructure delivery and associated key metrics
• Excellent leadership skills with superior written and verbal communication skills
• Ability to solve problems and always looking for ways to improve team performance
• Ability to keep teams organized and on track
• Comfortable in fast-paced and complex environments
• Understanding and passion for all things platform engineering throughout an organization: best practices, testing, and training