Customer Success Engineer

runZero is a company focused on transforming legacy vulnerability management and providing comprehensive visibility into exposure management. They are seeking a Customer Success Engineer to support their Enterprise customers, understand their technical needs, and foster long-term relationships while collaborating with internal teams to enhance customer experience.

Responsibilities:

• Lead and support the deployment of the runZero Platform for assigned customers
• Develop and maintain long-term relationships with customers through regular interactions and proactive meetings
• Serve as a hands-on problem solver and subject matter expert for the runZero platform and exposure management industry
• Develop custom integrations and automation scripts to support customer needs
• Collaborate cross-functionally with the sales, product, and engineering teams to improve internal processes and build documentation to support the overall customer experience
• Maintain a deep understanding of our product, lead strategic conversations, and share the most relevant features/functionality for your clients' specific business needs
• Be an advocate for your customer by managing their feedback, product needs/wants, and sharing their requests with internal runZero teams

Requirements:

• Experience deploying SaaS and on-premise technologies
• Experience with scripting in Python or Go
• Experience working with REST APIs and structured datasets (e.g. JSON)
• Strong understanding of networking and the OSI model
• Curious to keep learning about the security industry
• Ability to build long-lasting relationships with senior executives and functional managers, acting as a trusted advisor