KFC is seeking a Senior Product Manager for Menu and Pricing to oversee the strategy and operational excellence of menu and pricing data. This role involves managing product roadmaps, collaborating with cross-functional teams, and ensuring the accuracy and reliability of menu data across various channels.
Responsibilities:
- Develop and maintain the product roadmap for menu data management, menu authoring workflows, publishing systems, and pricing integration across all channels
- Define strategic enhancements to improve menu data integrity, pricing automation, and the overall efficiency of change processes
- Oversee the end-to-end process for menu creation, updates, pricing changes, and publishing across digital platforms and in restaurant systems
- Manage interfaces and integration workflows between menu systems and pricing strategy providers to ensure accuracy and reliability
- Collaborate closely with Operations, BOH teams, Digital stakeholders, Franchise partners, and vendors to gather requirements and translate them into clear product needs
- Document requirements through user stories, acceptance criteria, use cases, and data workflows
- Serve as the subject matter expert for menu data governance, menu publishing processes, and system behaviors
- Own the intake, prioritization, and execution of menu-related and pricing-related change requests, ensuring fast and reliable turnaround
- Identify operational bottlenecks and implement process improvements to accelerate menu publishing and reduce errors
- Work with Distribution, QA, and Deployment teams to plan, schedule, and sequence releases to minimize operational impact
- Groom, maintain, and prioritize the product backlog to align with business goals and technical constraints
- Facilitate Agile ceremonies, collaborate with development teams, and ensure adherence to agile best practices
- Partner with engineering teams to ensure solutions integrate effectively with BOH systems, restaurant devices, and third-party partners
- Coordinate with external vendors and solution providers to plan and manage system releases, upgrades, and enhancements
- Align release timing and communication with business units and market needs
- Support QA through test planning, scenario creation, menu data validation, and integration testing
- Establish and maintain data governance practices to ensure accuracy, consistency, and reliability of menu and pricing data
- Create consistent feedback loops with restaurants to gather insights on menu usability, data issues, and system performance
- Analyze recurring operational issues and translate them into product improvements or process optimizations
- Monitor data quality and operational KPIs to ensure reliable menu publishing and minimize discrepancies across channels
- Drive improvements that reduce friction in digital ordering and enhance the customer experience related to menu and pricing accuracy
- Deliver measurable improvements in the speed, quality, and reliability of menu data operations
Requirements:
- Bachelor's degree in Computer Information Systems, Business Administration, or a related field is required
- 10+ years of experience in data management and strategy with strong collaboration and cross functional stakeholder management experience
- 2-3 years of experience in a product management role
- Experience in requirements intake, demonstrating an understanding of customer needs and business objectives
- 3+ years of experience with restaurant/retail systems, with menu management and pricing integrations preferred
- Excellent communication skills and the ability to build productive relationships with diverse teams
- Proficiency in Agile tools and user story writing is essential
- A proven track record of delivering measurable improvements in data operations and customer experience
- Experience with Agile methodologies is advantageous, with Agile certification being a plus