Sr. Product Manager, Menu and Pricing (Remote)

KFC is seeking a Senior Product Manager for Menu and Pricing to oversee the strategy and operational excellence of menu and pricing data. This role involves managing product roadmaps, collaborating with cross-functional teams, and ensuring the accuracy and reliability of menu data across various channels.

Responsibilities:

• Develop and maintain the product roadmap for menu data management, menu authoring workflows, publishing systems, and pricing integration across all channels
• Define strategic enhancements to improve menu data integrity, pricing automation, and the overall efficiency of change processes
• Oversee the end-to-end process for menu creation, updates, pricing changes, and publishing across digital platforms and in restaurant systems
• Manage interfaces and integration workflows between menu systems and pricing strategy providers to ensure accuracy and reliability
• Collaborate closely with Operations, BOH teams, Digital stakeholders, Franchise partners, and vendors to gather requirements and translate them into clear product needs
• Document requirements through user stories, acceptance criteria, use cases, and data workflows
• Serve as the subject matter expert for menu data governance, menu publishing processes, and system behaviors
• Own the intake, prioritization, and execution of menu-related and pricing-related change requests, ensuring fast and reliable turnaround
• Identify operational bottlenecks and implement process improvements to accelerate menu publishing and reduce errors
• Work with Distribution, QA, and Deployment teams to plan, schedule, and sequence releases to minimize operational impact
• Groom, maintain, and prioritize the product backlog to align with business goals and technical constraints
• Facilitate Agile ceremonies, collaborate with development teams, and ensure adherence to agile best practices
• Partner with engineering teams to ensure solutions integrate effectively with BOH systems, restaurant devices, and third-party partners
• Coordinate with external vendors and solution providers to plan and manage system releases, upgrades, and enhancements
• Align release timing and communication with business units and market needs
• Support QA through test planning, scenario creation, menu data validation, and integration testing
• Establish and maintain data governance practices to ensure accuracy, consistency, and reliability of menu and pricing data
• Create consistent feedback loops with restaurants to gather insights on menu usability, data issues, and system performance
• Analyze recurring operational issues and translate them into product improvements or process optimizations
• Monitor data quality and operational KPIs to ensure reliable menu publishing and minimize discrepancies across channels
• Drive improvements that reduce friction in digital ordering and enhance the customer experience related to menu and pricing accuracy
• Deliver measurable improvements in the speed, quality, and reliability of menu data operations

Requirements:

• Bachelor's degree in Computer Information Systems, Business Administration, or a related field is required
• 10+ years of experience in data management and strategy with strong collaboration and cross functional stakeholder management experience
• 2-3 years of experience in a product management role
• Experience in requirements intake, demonstrating an understanding of customer needs and business objectives
• 3+ years of experience with restaurant/retail systems, with menu management and pricing integrations preferred
• Excellent communication skills and the ability to build productive relationships with diverse teams
• Proficiency in Agile tools and user story writing is essential
• A proven track record of delivering measurable improvements in data operations and customer experience
• Experience with Agile methodologies is advantageous, with Agile certification being a plus