Technical Project Manager Intern - Software Delivery and Operations

Cambium Assessment is an award-winning educational technology solutions leader dedicated to helping all students reach their potential. They are seeking a Technical Project Manager Intern to provide support for operational service delivery and new feature development for a high-availability software system.

Responsibilities:

• Provide high quality support for operational service delivery and/or new feature development for a high-availability software system
• Effectively triage and troubleshoot helpdesk case escalations and inquiries, with support from senior tech PMs
• Answer client inquiries about system behavior and capabilities accurately
• Personally make or oversee the completion of system configuration changes
• Managing the user acceptance testing (UAT) process for 2-3 clients under supervision of a senior tech PM
• Track UAT feedback
• Create detailed Jira tickets to capture issues, including steps to reproduce, environment, and other pertinent details
• Verify fixes once issues are fixed through configuration or code updates, prior to handoff to QA for final verification
• Draft detailed deployment plans (under the supervision of a senior tech PM)
• Provide deployment support as verifier
• Manage operational schedules under the supervision of a senior tech PM
• Be comfortable working on multiple projects simultaneously, with an inherent ability to work well under tight timelines and have proven problem-solving capabilities

Requirements:

• Bachelor's degree in a related field
• Exceptional data-based skills and demonstrated aptitude to learn basic SQL
• Excellent documentation and communication skills
• Excellent team-oriented attitude
• Proactive and detail-oriented nature
• Some experience with software development lifecycle
• General project management methods
• Master's degree in progress
• Familiarity with software such as Jira, Confluence, TeamCity, Git, Bitbucket, and Octopus