Customer Service Representative (German or French Speakers)

Ventura TRAVEL is a group of specialized travel brands focused on providing authentic and innovative travel experiences. The Customer Service Specialist will serve as the primary contact for travelers, ensuring all details are managed and supporting them through their journey.

Responsibilities:

• Service as the primary contact for travelers prior to departure
• Communicate with travelers by email and phone in a helpful and friendly manner
• Achieve monthly and quarterly customer satisfaction goals
• Prepare travelers for their upcoming trip in a video meeting
• Ensure that all travel documents are thorough, complete and accurate
• Organize transfers, flights and additional service to ensure every detail is arranged
• Address passenger emergencies during trips and assist with claims processing afterward
• Use AI tools to save time and improve how you work

Requirements:

• At least 2 years of customer service experience with strong and proven results
• Strong attention to detail and ensure accuracy at every step
• Stay calm and focused, even in emergencies or stressful situations
• Think creatively and always keep the traveler's needs front and center
• Use digital tools to work smarter, not harder – and are open to new ones
• Team player and communicate clearly and respectfully
• Speak and write either German or French fluently, and are confident in English as well
• Willing to take on emergency shifts (24/7) during travel seasons
• Experience in the travel industry
• Familiarity with digital tools like CRMs or booking platforms
• Experience working with different types of clients