JOB SUMMARY:

Serves as a business solution analyst responsible for analyzing the business needs of internal clients in various Universal Orlando Divisions/Departments and identifying optimal solutions for implementing new products, programs, and system functionality. A business analyst translates those solutions in each ticketing system, programs the system(s), validates functionality through end-to-end testing, and documents processes for various Universal Orlando Divisions/Departments.

MAJOR RESPONSIBILITIES:

Assess business problems and requests, apply system functionality to obtain optimal solutions, and implement. Find efficiencies and improvements to business processes to drive value-added results. Work closely with key Division/Department users to understand business and system needs.
Understand the intricacies of multiple ticketing systems and set up products with the same functionality in all systems. Audit product set-up between systems and identify differences.
Conduct end-to-end testing of all new products, programs, and new system modules. Ensure data flows properly through various back of house systems (AS400 and Flash). Participate in system upgrade testing.
Analyze and map business and technical processes (current state/future state). Produce high quality documentation and business process models. Train key Division/Department users on new system functionality and product set-up.
Trace the requirements from the discovery cycle through the implementation to ensure that the timeline is managed.
Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities.
Perform other duties as assigned.

EDUCATION:

Bachelor’s degree is required in Business or MIS or equivalent combination of education and experience.

EXPERIENCE:

Experience with Galaxy, Horizon, or SAP commerce is highly desirable.
Advanced PC skills, including but not limited to Microsoft Excel, Access, Word, Relational databases, and SQL.
Experience with relational database and operating systems preferred.
Flexible and adaptable in regard to learning and understanding new technologies.
Strong written, oral, and interpersonal communication skills.
Ability to conduct research into software-related issues and products.
Highly self-motivated and directed.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure, fast-paced, dynamic environment.
Experience working both independently and in a team-oriented, collaborative environment.
Demonstrated self-starter with strong organizational skills and the ability to take ownership, work independently, and produce accurate and timely results.
Capable of balancing competing priorities while working on a variety of activities that span across many different functions.

ADDITIONAL INFORMATION:

Software knowledge: Galaxy
Microsoft Office
SQL Server
Structured Query Language
Systems Analysis
Programming
Client/Server Architecture
System Operation
Research
Business Analysis
Planning & Scheduling
Project Management
Organizational Skills
Analytical Thinking
Reasoning
Writing
Draw and Interpret Spreadsheet
Communicate Clearly with Team
Customer Service Orientation
Conduct Presentation
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Consistent attendance is a job requirement.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

Universal Orlando Resort. Here you can.

Analyst, Product Planning

Key skills

About this role