Commercial Project Manager, Meta

AFL manufactures industry-leading fiber optic cable and provides engineering and installation services for telecom customers. They are seeking a Commercial Project Manager to oversee project execution, coordination, and resource management while ensuring customer satisfaction and effective communication throughout the project lifecycle.

Responsibilities:

• Maintain a high level of knowledge regarding AFL’s products and services and their applications to potential customers
• Act in a consultative role to the customer to ensure that they can easily order, install, and add value to their internal programs with our programs and services
• Maintain sufficient knowledge of strategic customer’s business to recognize opportunities and be perceived by the customer as a problem solver and cost displacement specialist
• New opportunities as well as their business potential should be communicated to the sales and marketing management on a timely basis
• Provide direction to the customer service representative organization in support of customer needs
• Report all customer problems to management as quickly as possible to ensure the problem is resolved in a timely manner
• Track the progress of the problem resolution and ensure that it meets the requirements of the customer
• May develop a full-scale project plan, which includes scheduling, execution planning, and tracking
• Define project tasks and resource requirements
• Continuously monitor and report on progress of the project to all stakeholders, including documenting such progress
• Effectively communicate project plan and expectations to team members/stakeholders in a timely and clear fashion
• This includes keeping team members/stakeholders on task and on schedule
• Identify, manage and mitigate risks
• Manage changes in project scope
• Must anticipate and catch deviations from the plan or schedule early and keep all team members/stakeholders informed
• Coach, mentor, motivate and supervise project team members, and influence them to take positive action and have accountability for their assigned work
• Exercise good judgement and act quickly to resolve issues
• Materials management

Requirements:

• Bachelor's degree Business, Engineering, or equivalent experience
• Minimum 8 years related experience
• Project planning and control. Knowledge of project management concepts, efficient project scheduling, cost planning and performance
• Experienced in providing a team with direction and vision, including motivating people to perform, listening to people, providing feedback, recognizing strengths and providing challenges
• Critical thinker with the ability to problem solve effectively and efficiently
• Possess good judgment and a sense of urgency
• Excellent organizational and customer service skills
• Proficient with MS Office and MS Project, or spreadsheets or other appropriate tools to manage people and tasks and keep up-to-date
• Ability to travel up to 15%
• Self-starter with integrity and confidence who strives to achieve even the most challenging objectives with limited supervision
• Team player with well-developed interpersonal skills who is persuasive, encouraging, and motivating
• Interpersonal skills: strong communicator with the ability to convey complex issues in simple terms to all levels of the organization; ability to make presentations and interact in a professional manner
• Objective and open-minded contributor who maintains a positive attitude in difficult environments
• Highly organized
• Ability to work cross-functionally
• Good judgement and a sense of urgency
• PMP certification a plus