Sr. Professional Services Project Manager

Egnyte is a secure multi-cloud platform for content security and governance, enabling organizations to protect and collaborate on valuable content. As a Senior Project Manager on the Professional Services team, you will oversee multiple customer projects, ensuring timely and budget-compliant completion while maintaining strong customer relationships.

Responsibilities:

• Lead and manage complex programs and projects to ensure successful customer deployment and adoption of Egnyte’s platform
• Manage and communicate deliverables, risks, project timeline, ROI, and issues
• Act as a liaison between Egnyte’s customers and internal teams to ensure smooth project completion and success
• Communicate professionally and succinctly while following Standard Operating Procedures (SOP)
• Ensure internal processes and client-facing documents are current and in support of corporate goals
• Predict resources needed to reach objectives and manage resources in an effective and efficient manner; identify and bring in resources as required for quick response to client issues raised during the implementation phase
• Manage changes to the project scope, project schedule and project costs using appropriate verification techniques
• Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress
• Manage overall customer relationship and satisfaction during all phases of the engagement

Requirements:

• 5-8 years' experience managing projects in customer-facing implementation roles (remote and onsite) in a technology organization
• Proven track record of working with external customers, as well as with key internal partner teams including Sales, Engineering, and Product Management
• Excellent customer engagement, presentation, and communication skills
• Solid organizational skills and multi-tasking skills, attention to detail, and ability to adapt to process in a quick changing environment; ability to manage multiple projects with multiple resources
• Experience handling escalations at all levels
• A strong understanding of project financials, revenue, cost, and margin is required
• Strong familiarity with project management software tools, methodologies, and best practices
• Experience with creating, maintaining and following a repeatable project methodology
• Understanding of technology relative to data, storage, API integration, Public and Private Cloud highly desirable
• Willing to work during US Eastern time every day
• Bachelor's degree in computer science or related technical discipline is preferred