Applications Engineer

Kontron America Inc. is a global leader in IoT and Embedded Computing Technology, known for delivering innovative solutions across various industries. They are seeking a dedicated Field Applications Engineer to work closely with customers and internal teams to ensure successful deployment and integration of broadband solutions, driving customer satisfaction and supporting sales growth.

Responsibilities:

• Provide pre-sales technical support to service providers, including product presentations, solution design, and technical proposals
• Lead proof-of-concept (PoC) trials, lab evaluations, and field demonstrations of broadband access equipment
• Assist customers with network design, integration, and interoperability testing with OSS/BSS, management platforms, and third-party systems
• Serve as a technical liaison between customers and internal teams such as R&D, product management, and support
• Deliver technical training and knowledge transfer sessions to customers, partners, and internal teams to enhance understanding and effective use of products
• Provide post-sales support during deployment, including troubleshooting, configuration, and performance optimization to ensure customer satisfaction
• Gather customer feedback and contribute insights to product roadmap discussions for continuous improvement

Requirements:

• Bachelor's degree in Electrical Engineering, Computer Engineering, Telecommunications, or a related field
• At least three years of experience as an FAE, sales engineer, systems engineer, or network engineer within the broadband, telecom, or networking industry
• Strong understanding of PON technologies (XGS-PON, GPON), Wi-Fi, VoIP, Ethernet switching, and IP networking
• Familiarity with OLTs, ONTs, Wi-Fi CPEs, and broadband network design
• Excellent troubleshooting skills
• Effective communication skills
• Willingness to travel up to 50% for customer visits, labs, and industry events
• Additional experience with network management protocols such as SNMP, NETCONF/YANG, TR-069, and TR-369
• Hands-on experience in lab testing and interoperability trials