About this role
Infosys Public Services is seeking a highly motivated and experienced Technical Business Analyst to join our team supporting the State's Integrated Eligibility System (IES). This critical role will be responsible for researching, analyzing, and resolving complex issues related to Medicaid eligibility within the IES, as well as facilitating requirements gathering sessions for system enhancements.
Responsibilities:
- Serve as a primary point of contact for researching and resolving complex issues related to Medicaid eligibility determinations within the IES. This includes troubleshooting system errors, analyzing data discrepancies, and working with technical teams to implement solutions
- Collaborate with stakeholders, including agency staff, caseworkers, and technical teams, to gather, analyze, and document business requirements for IES enhancements and modifications
- Facilitate requirements gathering sessions using various techniques (e.g., interviews, workshops, document analysis) to elicit and validate stakeholder needs
- Develop detailed documentation, including business requirements documents, user stories, use cases, process flows, and data dictionaries
- Translate business requirements into functional specifications for the technical team
- Participate in system testing and validation to ensure that implemented solutions meet business requirements and comply with Medicaid regulations
- Develop and deliver training materials and user documentation related to IES functionality and updates
- Stay current with changes in Medicaid eligibility rules and regulations, as well as IES system updates and enhancements
- Proactively identify opportunities to improve IES processes and efficiency
- Effectively communicate complex technical concepts to both technical and non-technical audiences
- Work collaboratively with project managers, developers, and other team members to ensure successful project delivery
Requirements:
- Minimum of Seven years of experience as a Technical Business Analyst with a minimum of three (3) years of experience supporting a State Integrated Eligibility System (IES)
- Demonstrated expertise in Medicaid eligibility rules and regulations
- Proven ability to research, analyze, and resolve complex system issues
- Strong facilitation skills with experience leading requirements gathering sessions for IES enhancements
- Proficiency in business analysis techniques, including requirements elicitation, documentation, and process modeling
- A bachelor's degree or foreign equivalent is required from an accredited institution. Will consider three years of progressive, relevant work experience instead of every year of education
- Candidates who have completed a Master's degree program are strongly preferred