Senior Product Manager, Conversation Intelligence

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. As a Senior Product Manager, you will lead strategy for Supervisor AI, Virtual Supervisor, and Copilot experiences, partnering across engineering, applied AI, design, and go to market teams to deliver high impact capabilities used by global enterprises.

Responsibilities:

• Own and evolve conversation intelligence capabilities that transform interaction data into measurable customer and agent performance improvements
• Define and drive product strategy and roadmap for Supervisor AI, Virtual Supervisor, and Quality Management experiences
• Translate customer problems into clear, outcome focused product requirements and prioritized backlogs
• Partner with engineering and applied AI teams to apply transcription, sentiment analysis, speech and text analytics, and generative AI where it delivers meaningful value
• Engage enterprise customers and internal stakeholders to validate use cases, refine strategy, and measure business impact
• Drive end to end product execution from concept through launch, adoption, and continuous iteration