Illumina is a company focused on expanding access to genomic technology to promote health equity. They are seeking a dynamic and strategic Senior Product Manager to lead lifecycle management for their low-throughput sequencing platforms and consumables, while collaborating cross-functionally to shape strategy and ensure a seamless customer experience.
Responsibilities:
- Manage the lifecycle of select LT instruments and consumables, ensuring stable on-market performance and customer support
- Lead development of the EOL strategy for legacy LT platforms, ensuring alignment with the broader platform portfolio and development roadmap
- Partner with cross-functional teams to deeply understand opportunities and constraints
- Build analysis and business cases to support recommendations
- Socialize recommendations, align stakeholders, and gain executive approval
- Work with global commercial teams to shape customer transition pathways, programs, and messaging
- Track and report KPIs, risks, and leading indicators to measure success
- Partner with Sales, Service, and others to ensure seamless customer experience
- Engage directly with customers, key opinion leaders (KOLs), and collaborators to gain deep insights
- Share VOC and insights with internal teams to drive customer-centric solutions
- Advocate for customer needs throughout the organization
Requirements:
- Typically requires a minimum of 5 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience
- The ideal candidate possesses deep knowledge in genomics and next-generation sequencing (NGS), along with experience in product management
- Proven success managing complex product lifecycles in scientific or biotech environments
- Strong understanding of the genomics market and NGS applications
- Excellent written and verbal communication skills, with the ability to convey technical and business information to diverse audiences
- Experience working in a matrixed organization with R&D, Operations, Finance, and Commercial teams