Sr. Customer Success Manager

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. The Customer Success Manager will drive customer value realization, foster strong partnerships, and ensure customer success through collaboration and strategic planning.

Responsibilities:

• Lead a portfolio of strategic accounts, serving as the primary point of contact and trusted advisor
• Orchestrate seamless collaboration between Professional Services, Support, Product, and Sales teams
• Drive regular Quarterly Business Reviews to showcase value delivery and growth opportunities
• Develop and execute customer success plans aligned with clients' business objectives
• Proactively identify and coordinate resolution of customer needs through cross-functional partnerships
• Monitor customer health metrics and drive adoption of solutions
• Manage a portfolio of enterprise customers as their primary business point of contact, providing high-touch engagement throughout their CX journey