Conversion Project Manager (Implementations)

Bloomerang is a company that champions the power and potential of nonprofits through their giving platform. As a Conversion Project Manager, you will guide clients through the conversion of their donor data into Bloomerang, ensuring successful project deliverables and client satisfaction throughout the process.

Responsibilities:

• Guide new clients through their conversion journey
• Manage a full project load of clients, ensuring on-time project deliverables
• Facilitate check-in calls and virtual meetings during each phase of a conversion with the client
• Partner with the Conversion Technical Services teams to identify and resolve anomalies in client data through the submission of data revision requests when necessary
• Evaluate, document, and escalate any client issues or concerns that arise throughout the conversion journey
• Successfully manage a full project load, ensuring conversion milestones are consistently met
• Demonstrated ability to make decisions and problem-solve common to complex conversion issues independently in the best interest of clients
• Maintain a 90% average on-time delivery record for completed conversions
• Maintain an average CSAT score of 88% or higher in Top 2 ratings

Requirements:

• Project Management experience (preferably in an external client-facing role)
• Excellent written and verbal communication skills
• Data migration and/or conversion experience at a SaaS company
• Technical skills (familiar with relational tables and databases)
• Nonprofit knowledge