Engagement Manager, Public Sector

Scale AI is at the forefront of the AI revolution, helping the U.S. government unlock the potential of AI across national security missions. They are hiring an engagement manager to lead and coordinate delivery of agentic workflows for a national security customer, ensuring an incredible customer experience while managing relationships and project execution.

Responsibilities:

• Manage customer relationships from the executive to the end user
• Work alongside customers to scope agentic workflow use cases that Scale’s engineering team will build and you will ultimately refine
• Lead a cross-functional project team to deliver on and exceed the customer's AI/ML objectives
• Lead with a “whatever-it-takes” mentality, proactively identifying customer needs and operator pain points to ensure customer success
• Oversee onboarding and successful implementation of customer accounts