Director, Process Optimization & Automation

General information

Career area Insurance Work Location(s) 1450 American Lane, IL, 500 Woodward Avenue, MI Remote? No Ref # 21936 Posted Date 03-23-26 Working time Full time

Ally and Your Career

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?
Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

The Opportunity

Director of Process Optimization and Strategy will lead a high-impact team focused on simplifying complex, multi-stage workflows and delivering measurable operational outcomes across Ally Insurance. This role partners with senior business and technology leaders to define and execute a process optimization roadmap that improves efficiency, mitigates risk, and elevates both the customer and employee experience. Success in this role includes incorporating optimization frameworks into existing delivery routines, establishing performance baselines, implementing KPI-driven governance, and driving adoption of best-in-class optimization practices to achieve sustainable, quantifiable results.

The Work Itself

• Own and evolve a long-term process optimization roadmap for the insurance business, ensuring operational improvements align with broader digital transformation goals.
• Lead and facilitate cross-functional workshops (e.g., value stream mapping and journey mapping) to synthesize complex, multi-stage workflows into clear problem statements, co-create improvement and automation solutions, and secure leadership commitment.
• Validate & enhance proposed business cases to be comprehensive, quantifying value of process improvement solutions focusing on revenue growth, expense reduction, risk mitigation, and measurable lifts in customer/employee satisfaction.
• Lead a high-performing team of process analysts and orchestrate with cross-functional teams within Operations, Product, Technology, Risk, and Data teams to outline investment needs, and implementation timelines.
• Pilot and scale low-code solutions, RPA automations, decision support engines, and AI-driven metrics to enhance operational agility and reduce manual tasks.
• Communicate progress, risks, and outcomes to senior executives through clear narratives, dashboards, and executive-ready materials; ensure projects land measurable value on time and within scope.

The Skills You Bring

Minimum Qualifications

• 9+ years of relevant experience or equivalent combination of education and experience
• High school Diploma or GED equivalent

Preferred Qualifications

• 7+ years of experience in process optimization/operations strategy within financial services preferred, direct exposure to dealership insurance, vehicle service contracts, or adjacent auto finance/insurance operations preferred.

• Proven track record leading cross-functional transformations from discovery to value realization, including benefits quantification, roadmap creation, and successful implementation.
• Exceptional ability to understand and communicate complex, multi-stage processes to technical and non-technical audiences; skilled at simplifying complexity and building consensus.
• Excellent presentation skills: ability to conduct presentations to individuals and groups including executive leadership.
• Demonstrated leadership of small teams and matrixed technical squads preferred; adept at stakeholder management across technology, operations, compliance/risk, vendor management, and executive leadership.
• Data-driven decision-making: experience defining KPIs, building business cases, and using analytics to monitor performance; proficiency with common analytics/visualization tools preferred.
• Strong change management and organizational design acumen, including role clarity, RACI, training/adoption, and governance to sustain operational gains.
• Bachelor's degree in related field preferred, MBA is ideal.

#DFS#LI-Hybrid  

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:

• Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).
• Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
• Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
• Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
• Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
• Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.
• To view more detailed information about Ally’s Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf

 

Who We Are:

 

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

 

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

 

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at hrpolicy@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

Base Pay Range: $125000 - $190000 USDAn individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.  Incentive Compensation: This position is eligible to participate in our annual incentive plan.