Customer Service Engineer, Diagnostics - Fort Collins, CO / Cheyenne, WY

Siemens Healthineers is a leader in medical technology, dedicated to pioneering breakthroughs in healthcare. The Customer Service Engineer will be responsible for servicing diagnostic equipment, performing installations, troubleshooting, repairs, and preventative maintenance, while ensuring customer satisfaction and managing financial performance within their territory.

Responsibilities:

• You will be servicing DX Equipment in the Billing, MT area. Customer Service Engineer Level based on prior experience
• You will be responsible for installing, troubleshooting, repairing and performing preventative maintenance on all Siemens Healthcare systems at customer sites with minimal supervision
• You will be responsible for delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction
• You will manage financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management
• You will manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc
• Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately

Requirements:

• Minimum high school diploma; technical Associates Degree or equivalent preferred
• Must be proficient in the use of tools and service test equipment, with the ability to work both individually and in an established team setting
• Proficiency in all necessary network applications and tools (including but not limited to eVO, mButler, MS Office applications, Concur, NAM Customer Service website—Engineer Tools)
• 5+ years' experience as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments needed
• Valid driver's license, ability to drive independently day and night, and good driving record required
• Physical Requirements: Lifting 50lbs (floor to above waist/head), walking, ladder/stepstool climbing, bending, twisting, sitting work, squatting work, standing work, high-reach, fine grasping manipulation, good vision, and ability to work alone
• Must demonstrate excellent judgment in customer relations and in managing company resources; strong competency in instrument systems technology to include mechanics, electrical, chemistry, and software technology; experience with electronics, hydraulic and pneumatic systems
• You have knowledge and experience performing service, preventative maintenance and modifications on DX Equipment at customer sites with minimal supervision
• You have the ability and experience to establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately
• You have experience in testing, repairing and maintaining capital medical equipment
• You have strong customer service and communication skills
• You are proficient in the use of tools and service test equipment
• General understanding of the principles of electricity, power supplies, and grounding