Digital Commerce Product Manager, Salesforce (remote)

US Foods is a company that focuses on innovation and technology to transform the digital landscape of the foodservice industry. They are seeking a Product Manager to support the strategy and execution of their Salesforce Platform, responsible for enhancing Salesforce capabilities to improve internal team efficiency and effectiveness in B2B operations.

Responsibilities:

• Act as a market-facing and internally facing product partner, collaborating across Sales, Service, Marketing, Operations, IT, and other stakeholders to identify business needs and opportunities within the Salesforce ecosystem
• Contribute to the development and execution of product roadmaps for assigned Salesforce feature areas (e.g., Sales Cloud, Service Cloud, Marketing Cloud)
• Support targeted outcomes and KPI objectives through prioritized features and technical enablers
• Prepare materials and participate in monthly product review meetings with senior product leadership
• Apply agile product management practices within assigned product areas
• Partner with Product Owners to translate business needs into clear requirements, user stories, and acceptance criteria
• Participate in backlog refinement, sprint planning, and feature acceptance activities
• Ensure delivered features meet business requirements and align with platform standards
• Lead and support feature deployment activities for Salesforce enhancements, including coordination of releases and post-release validation
• Partner with Change Management, Training, and Communications teams to ensure successful rollout and adoption of new features
• Develop and deliver enablement materials (release notes, job aids, FAQs) for internal users
• Monitor adoption and user feedback post-launch and identify opportunities for optimization
• Conduct regular competitive and industry analysis, with a focus on CRM and B2B best practices
• Participate in user research sessions, including interviews, ride-alongs, and usability testing with internal Salesforce users
• Analyze adoption metrics and business performance data to generate insights and inform product decisions
• Provide regular product updates to stakeholders through written and verbal communications
• Work closely with Engineering, Design, QA, and Salesforce Administration teams throughout the product development lifecycle
• Collaborate with Marketing and Enablement teams to support internal launch planning and messaging

Requirements:

• 5+ years of total professional experience
• 3+ years of experience in Product Management or a related role
• 3+ years of hands-on experience working with CRM platforms, preferably Salesforce
• Experience collaborating with cross-functional business and technology teams
• Demonstrated experience contributing to products or platforms supporting $10M+ in annual revenue or equivalent business impact
• Willingness to travel up to 10%
• Bachelor's degree required in Business Administration, Computer Science, or related field