Customer Service Tier 1

Randstad Digital Americas is seeking a highly organized and adaptable Remote Customer Service Representative to support their innovative drone delivery operations. In this fast-paced role, you will be the front line of communication for customers, ensuring timely, accurate, and professional support across multiple channels.

Responsibilities:

• Minimum of 1-2 years of customer service experience, preferably in a remote or chat-based support role
• Proven ability to multitask effectively in a fast-paced, high-volume environment
• Experience Using CRM Systems (Salesforce Strongly Preferred)
• Excellent written communication skills with strong attention to tone, grammar, and clarity
• Ability to manage multiple chat conversations simultaneously while maintaining accuracy and professionalism
• Strong problem-solving skills and the ability to think quickly under pressure
• Comfortable working with multiple systems, screens, and communication tools at once
• Reliable high-speed internet connection and a distraction-free remote work environment
• Flexibility to work varying shifts, including evenings, weekends, and holidays as needed
• High level of attention to detail and organizational skills

Requirements:

• Minimum of 1-2 years of customer service experience, preferably in a remote or chat-based support role
• Proven ability to multitask effectively in a fast-paced, high-volume environment
• Experience Using CRM Systems (Salesforce Strongly Preferred)
• Excellent written communication skills with strong attention to tone, grammar, and clarity
• Ability to manage multiple chat conversations simultaneously while maintaining accuracy and professionalism
• Strong problem-solving skills and the ability to think quickly under pressure
• Comfortable working with multiple systems, screens, and communication tools at once
• Reliable high-speed internet connection and a distraction-free remote work environment
• Flexibility to work varying shifts, including evenings, weekends, and holidays as needed
• High level of attention to detail and organizational skills