Customer Service Trainee

BlueCross BlueShield of Tennessee is looking for a dedicated Customer Service Representative to join their Senior Care Customer Service Department. The role involves providing support to Medicare-eligible members by assisting with various inquiries and requires strong multitasking abilities.

Responsibilities:

• Receiving, investigating and resolving all customer inquiries timely and accurately
• Handling customer service inquiries and problems via the telephone
• Ensuring all customer communication is clearly documented
• Interact through various channels such as Chat, Phone, E-mail and TEAMS
• Educating caller to ensure resolution is achieved on first contact
• Must be able to pass required testing
• Participation and attendance are mandatory
• This position requires flexibility due to rotations in schedules and requires adherence to assigned schedules
• Work overtime as required

Requirements:

• High School Diploma or equivalent
• 1 year - Experience in a customer service support role is required
• Proficient in Microsoft Office (Outlook, Word, Excel and Powerpoint)
• Proficient oral and written communication skills
• Proficient interpersonal and organizational skills
• Exceptional time management skills
• Ability to work independently under general supervision and collaboratively as part of a team in a fast paced environment
• Independent, Sound decision-making and problem-solving skills
• If current employee with the company, must meet minimum performance expectations
• Ability to talk and type simultaneously in a clear and concise manner while interacting with customers
• Recent contract experience within the Senior Care Department
• Proven ability to work effectively in a remote environment
• Flexibility to work in rotating shifts from 8:00 AM EST to 9:00 PM EST, including some weekends and holidays
• A keen attention to detail and a commitment to delivering high-quality service
• A passion for assisting Medicare-eligible members