HR Business Partner

Included Health is a new kind of healthcare company focused on delivering integrated virtual care and navigation. The HR Business Partner serves as a strategic advisor to senior leaders within the Member Care organization, driving business outcomes through people strategies and guiding leaders in workforce planning, organizational design, and employee relations.

Responsibilities:

• Be a trusted partner to the Member Care organization, working with senior leaders to build talent and workforce plans that deliver business results
• Build program infrastructure for repeatable employee experience processes and thought partnership for continuous improvement and new initiatives
• Partner with Member Care leaders to support and execute transformation related to workforce planning and organizational design and progressive performance management best practices
• Provide employee relations support to assist employees and leaders in resolving issues
• Assess leadership and employee development needs, make recommendations, and implement appropriate solutions
• Provide appropriate coaching and development feedback to leaders and team members
• Partner with the HR People Analytics team to identify and interpret trends in complex data sets to tell a compelling story about our employees and inform decision-making across the company
• Partner with the HR Operations and Benefits team to support leave programs and accommodations for assigned client teams
• Partner with the broader TAO team to design, communicate and implement core HR systems and projects, from change management to goal-setting to engagement surveys, taking lead ownership for these processes related to assigned client teams
• Experience partnering closely with Finance and Legal to align people decisions with budget, compliance, and risk considerations, translating guidance into pragmatic, employee-centered solutions for business leaders
• Become an advocate of our values and steward of our culture, striving to make Included Health a great environment for people to contribute their best work

Requirements:

• BA/BS degree or equivalent related experience
• At least 5+ years of HR Business Partner experience or other relevant work experience
• At least 2+ years of experience supporting SVP+ level Executives
• Expertise in engaging and supporting a dynamic, distributed (remote or multi-location) workforce
• Strong experience with employee relations issues and workplace accommodations
• Strong understanding and experience supporting a variety of employment types; exempt and non-exempt, part and full-time, employed and independent contractors
• Strategic and empathetic thinker, quick to recognize challenges and their real and potential impact on employees
• Perceptive and thoughtful in identifying issues and developing appropriate solutions
• Demonstrated ability to communicate clearly and empathetically with leaders and employees at all levels, tailoring messages to the audience while using data and sound judgment to influence decisions and navigate sensitive situations
• Strong collaboration skills, ability to build trust, and provide effective coaching
• Maintain confidentiality and navigate sensitive matters with empathy and thoughtfulness, initiative, and enthusiasm to contribute in a high-demand environment
• Ability to travel at least once per quarter - additional travel may be required depending on business needs
• Experience in a healthcare organization, supporting member facing roles strongly preferred