Customer Experience Manager

Cisco Systems is a leading company focused on revolutionizing how data and infrastructure connect and protect organizations. The Customer Experience Manager will play a vital role in helping customers realize business value from Cisco’s security and software investments by building scalable enablement strategies and supporting strategic customer engagements.

Responsibilities:

• Partner with sales, customer success, product, and engineering teams to translate customer priorities and business objectives into actionable enablement materials and adoption strategies
• Support strategic customer engagements by aligning technical adoption plans, customer goals, and lifecycle milestones across a defined set of enterprise accounts
• Build and improve repeatable processes, frameworks, and communication mechanisms that help internal teams execute more consistently in the field
• Engage with senior internal and customer stakeholders to identify barriers, surface insights, and drive alignment across highly matrixed teams
• Contribute to business impact through customer enablement, adoption progress, and revenue influence across assigned priorities

Requirements:

• Bachelor's degree and 7+ years of related experience supporting enterprise customers in cloud security, SaaS or large enterprise technology environments
• Experience building programs or frameworks that connect business unit priorities with customer-facing teams such as sales, product, engineering, or customer success
• Experience working with senior executives and cross-functional stakeholders in a highly matrixed organization
• Experience supporting security, software, or cloud-based technology portfolios in a customer adoption or customer success environment
• Ability to translate complex technical or strategic narratives into practical materials that enable field execution
• Experience communicating technical or business concepts clearly to different audiences, including executive and non-technical stakeholders
• Experience influencing outcomes across teams without direct authority
• Ability to operate effectively in ambiguous environments and establish structure where processes are still evolving
• Experience partnering with portfolio sellers, account teams, or broader go-to-market organizations