Cloudhealth Customer Success Manager

Arrow Electronics is a leading provider of innovative IT solutions, and they are seeking a Cloudhealth Customer Success Manager to manage, renew, and expand relationships with customers or partners. The role involves executing customer success plans, collaborating with cross-functional teams, and driving revenue growth through effective customer engagement.

Responsibilities:

• Build and maintain solid and effective relationships with your customers or partners, based on value
• Execute our customer success planning to secure renewals, drive expansion revenue growth to meet/exceed targets
• Actively set and lead customer engagement from regular virtual or in-person meetings to delivering EBR, QBR mapped through a customer success journey sign-off with your customers
• You will set up, manage and if needed, report, your activities using our processes and systems
• You will be responsible for managing your pipeline into our CRM system to maintain a healthy and predictable revenue pipeline and forecast, taking corrective action when needed
• Collaborate cross-functionally with technical account management, marketing, product, and operations when needed, to improve efficiency in the customer journey enabling growth
• Contributive and work with leadership to constantly assess possibly refine the CSM process to increase effectiveness, shorten cycles, and support scalable growth with customer satisfaction
• Stay informed on industry trends, FinOps best practices, and emerging technologies to guide team development

Requirements:

• Proven Saas or Cloud solutions or tech enabled managed services seller with a track record of successful quota attainment and revenue growth with Enterprise and strategic accounts in North America with a focus on US
• A proactive renewal growth and expansion mindset rather than management only — e.g. someone who leads and prevent to deliver
• Experience selling Enterprise software and/or cloud and/or Saas solutions focused on AWS, Azure and Google Cloud with strong understanding of their ecosystem
• Outgoing, confident, and a positive culture driver who contributes to a fun, high-performance environment
• Self-aware, coachable, and open to feedback with a growth mindset
• Solid technical acumen with the ability to engage credibly with technical buyers
• Skilled at building and leveraging a professional network to create opportunities and partnerships
• Comfortable working in a fast-moving transformational environment with a bias toward action and accountability
• Solid experience selling FinOps and/or SAM (Software Asset Management) and/or ITAM (Information Technology Asset Management) products and services is a plus