Associate Director, Program Management, Customer Experience

Amplify is a pioneer in K–12 education leading the way in next-generation curriculum and assessment. The Associate Director of Program Management, Customer Experience is responsible for overseeing project management activities across the Customer Experience organization, focusing on supporting Professional Development initiatives and ensuring strong project execution and communication across multiple teams.

Responsibilities:

• Lead, mentor, and develop a team of project managers, ensuring they have the tools and support needed to successfully deliver on projects
• Regularly review team performance, progress, and key metrics
• Foster a culture of continuous improvement, learning, and adoption of best practices
• Serve as a subject matter expert in project management within Customer Experience
• Establish and implement scalable project management processes and best practices
• Own and oversee the project portfolio, ensuring alignment to business priorities
• Develop and manage project plans, including timelines, deliverables, and dependencies
• Partner cross-functionally to define scope, goals, and success metrics
• Monitor project health, proactively identifying risks and driving mitigation plans
• Provide clear, consistent communication and reporting to stakeholders
• Partner across teams to establish consistent workflows, particularly for Professional Development content creation and high-volume contractor hiring
• Introduce and maintain best practices for version control, feedback cycles, and project execution
• Ensure strong collaboration across teams to support efficient delivery
• Align project priorities with broader organizational goals

Requirements:

• BA/BS degree
• 5+ years of people management experience in a fast-paced environment
• 5+ years of program or project management experience
• Strong communication and stakeholder management skills across all levels
• Proven ability to manage multiple priorities and complex projects simultaneously
• Experience with project management tools (e.g., Smartsheet)
• Experience in content development or digital production
• PMP, Lean Six Sigma, Agile CSM, or similar certification
• Experience in education technology
• Experience working with CRM tools