Customer Service Representative

MarketPlace 4 Insurance is dedicated to providing personalized and reliable insurance solutions. They are seeking a full-time Customer Service Representative to build strong client relationships and support the agency's growth by responding to inquiries and assisting clients with policy-related tasks.

Responsibilities:

• Serve as the first point of contact for clients via phone, email, and in-person inquiries
• Provide prompt and professional responses to client questions regarding policies, coverage, billing, and claims
• Assist clients with policy changes, renewals, and new business processing
• Maintain accurate and up-to-date client records in the agency management system
• Collaborate with producers and team members to ensure client needs are met efficiently
• Follow up with clients to ensure satisfaction and maintain strong, long-term relationships
• Handle routine administrative tasks, including processing documents and correspondence

Requirements:

• Previous customer service required
• Insurance experience required
• Strong communication and interpersonal skills with a client-first mindset
• Ability to multitask, prioritize, and manage time effectively
• Attention to detail and strong organizational skills
• Proficiency with computers, Microsoft Office Suite, and willingness to learn agency management systems
• High school diploma or equivalent required
• Must hold a P&C license
• Located in EST time zone
• some college or insurance coursework preferred