Regional Manager, Customer Success

OutSystems is a leading low-code application development platform, and they are seeking a Regional Manager, Customer Success to lead a team focused on maximizing customer value across the US West and Central regions. This role is critical in driving strategic outcomes for enterprise customers and ensuring they realize measurable business impact from their investment in OutSystems.

Responsibilities:

• Lead and develop a team of Customer Success Managers supporting a portfolio of high-touch, enterprise customers
• Partner with Sales Regional Vice Presidents (RVPs) to define and execute regional strategy, aligning customer success goals with revenue and growth targets
• Establish clear objectives, success metrics, and execution plans to drive consistent team performance
• Ensure alignment of goals across the team, keeping the customer journey at the center of all decisions
• Identify opportunities to improve, scale, and optimize the customer experience across the region
• Collaborate cross-functionally to proactively mitigate customer risk and remove blockers at scale
• Influence stakeholders and drive alignment in complex or sensitive situations while maintaining strong relationships
• Leverage data and analytics to inform strategic decisions and improve business outcomes
• Own monthly business reviews with CS leadership, providing insights into performance, risks, and opportunities
• Allocate accounts and resources effectively to ensure balanced coverage and maximize impact
• Recruit, mentor, and develop talent - fostering a culture of accountability, growth, and high performance
• Coach leaders and CSMs on best practices including executive engagement, value realization, and customer lifecycle management

Requirements:

• 12+ years of experience in customer-facing roles within SaaS or enterprise technology environments
• Proven experience leading and scaling high-performing Customer Success teams
• Strong people leadership skills, with a track record of coaching and developing talent at multiple levels
• Demonstrated ability to partner effectively with Sales leadership to manage and grow a region or territory
• Experience working with large enterprise customers in a SaaS/PaaS model
• Strong business acumen with a data-driven approach to decision-making and forecasting
• Excellent communication and executive presence, both written and verbal
• Ability to influence cross-functional stakeholders and drive alignment across teams
• Experience with customer adoption, digital transformation, and change management initiatives
• Highly organized, adaptable, and resourceful in a fast-paced environment
• Intellectual curiosity and a continuous improvement mindset
• Comfortable working across geographies and cultures
• A sense of humor and a collaborative spirit
• Central location preferred to support West and Central regions