Customer Service Representative

Labcorp is seeking a Customer Service Representative for their Labcorp Employer Services division. The role involves acting as a liaison for the Wellness Testing Client Services team, addressing inquiries, and resolving customer issues through various communication channels.

Responsibilities:

• Act as a liaison for the Wellness Testing Client Services team between Labcorp branch offices, regional laboratories, and customers to address inquiries and resolve issues
• Research, troubleshoot, and resolve customer concerns through email and phone correspondence
• Perform a variety of administrative and clerical tasks, including entering data into forms, spreadsheets, and databases
• Support wellness account initiatives
• Ability to work outside of normal business hours as needed

Requirements:

• Associates Degree
• 3 or more years' of customer service experience
• 1 or more years' working with MS Office(Excel, Word)
• Strong computer skills, especially Microsoft Office
• Exceptional organizational skills
• Excellent verbal and written communication skills
• Ability to focus on the client, understanding their message, reflecting on what is being said, and responding thoughtfully
• Detail oriented
• Critical thinking and problem-solving skills
• Ability to effectively navigate the organization and identify appropriate points of contact for various inquiries and processes. Support will be available to assist with identifying key stakeholders and resources as needed
• Outstanding interpersonal skills
• Keen multi-tasking ability
• Adaptable and willing to learn new skills and technologies
• Strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment
• Current or prior Labcorp experience
• 1 or more years' experience with Labcorp Lab System(LCLS)
• 1 or more years' experience with Labcorp Testing System(LCTS)
• 1 or more years' experience with Labcorp Billing System(LCBS)